Short Term Rental

Retargeting Past Guests with Facebook's Meta Pixel

Unlock the potential of Facebook's Meta Pixel to retarget past guests effectively and boost direct bookings for your short-term rental business. Learn how to embed the Meta Pixel, segment your audience, and create tailored ad campaigns to drive results and foster lasting guest loyalty.

December 14, 2023
Cole Rubin


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In the fast-paced world of short-term rentals, the ability to maintain strong connections with past guests can be the key to long-term success. One powerful method to achieve this is by embedding Facebook's Meta Pixel into your direct booking site. In this article, we'll explore how you can effectively retarget past guests by using the Meta Pixel and driving traffic to your site through a clever off-OTA message.

What's a Meta Pixel?

Before we dive into the strategies, let's get acquainted with Facebook's Meta Pixel. This remarkable tool allows you to track visitors' interactions with your website, analyze your ad campaigns' performance, and, most importantly, create custom audiences for precise targeting. By embedding the Meta Pixel, you gain valuable insights into your website visitors' behavior, which can be used to craft highly effective retargeting campaigns.

One of the primary challenges for STR hosts is driving guests away from Online Travel Agencies (OTAs) and onto their direct booking sites. To achieve this, consider using your Property Management System (PMS) to schedule off-OTA messages, such as SMS or email, that prompt guests to click through to your direct booking site. Once they visit your site, Facebook's Meta Pixel goes to work, tracking their actions and enabling you to retarget them effectively.

How To Do It
  1. Get them to your direct booking site: Use enticing language and offers in your SMS or email messages to encourage guests to visit your direct booking site. Highlight the advantages of booking directly with you, such as exclusive discounts, personalized experiences, or a seamless booking process.
  2. Embed Facebook's Meta Pixel: Ensure you've installed the Meta Pixel code correctly on your direct booking site. This step is crucial for tracking visitor behavior. Create custom conversion events within the Meta Pixel to track specific actions, such as page views, booking initiation, or completed bookings.
  3. Segment Your Audience: Use your PMS data to segment your guest list based on their behavior and interactions. For instance, create segments for guests who visited but didn't book, initiated bookings, or successfully completed bookings.
  4. Create Tailored Ad-Campaigns: Based on these segments, design ad campaigns that speak directly to each group's interests and motivations. Offer incentives or reminders to those who abandoned bookings, gently guiding them back to complete the process.
  5. Monitor and Optimize: Continuously analyze the performance of your retargeting campaigns. Adjust ad creatives, messaging, and targeting parameters to improve results. Implement frequency capping to prevent overexposure, ensuring a positive user experience.

By embedding Facebook's Meta Pixel into your direct booking site and using off-OTA messaging to drive traffic, you have a powerful strategy at your disposal for retargeting past guests. This approach allows you to re-engage previous visitors, increase direct bookings, and strengthen your brand's connection with your audience. As you refine your retargeting efforts, you'll find that your STR business not only thrives but also builds a loyal guest base that keeps coming back for more unforgettable stays. Start implementing these strategies today and watch your direct bookings soar to new heights.

If you have any questions with this strategy feel free to book a demo call and I can answer any questions - as well as show you the benefits of Host.AI.

Happy hosting.

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